GMEPP FAQ

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Do You Have Questions About GMEPP?

Smith Motors Has the Answers to Frequently Asked Questions About GM Extended Protection Plans

Q: How can I have the GM Extended Protection Plan included in my vehicle loan payments?

A: Ask your bank or credit union representative to include this policy in your loan repayment schedule. Give them your price and a copy of your GMEPP Contract if necessary. Insist on Genuine GM Protection Plan coverage and refuse any non-GM extended protection plan aftermarket programs!


Q: When will I receive my GM Extended Protection Plan in the mail?

A: You will receive your contract approximately 30 days from the receipt and processing of payment via credit card, check, or money order.


Q: Where do I go for repairs with my GMEPP (Formerly GMPP)?

A: Repairs can be handled conveniently through any GM dealership or licensed repair facility in the United States or Canada.


Q: How do I receive rental car assistance with my GMEPP?

A: The GM Extended Protection Plan will pay the cost to rent a replacement vehicle or pay for public transportation while your car is being serviced. The limit is 40 dollars per day and a maximum of $175 per visit if the vehicle is accepted for repairs or services covered by the GMEPP Platinum contract. The total dollar limit per vehicle will be increased to a maximum of $280 if the repairs are delayed due to a parts delay.


Q: How do I receive Roadside Assistance with my GMEPP?

A: The motor club of the GM Extended Protection Plan provides roadside assistance. Customer service includes a toll-free number to call 24 hours a day from anywhere in the United States for:

  • Flat tire change
  • Towing
  • Battery jump
  • Locksmith/Key service*
  • Out-of-gas fuel delivery

*Locksmith / Key service not available in Kansas.

Authorization for emergency roadside assistance is available for any disablement of the vehicle with reimbursement up to $150 for the assistance services.


Q: What if I sell my vehicle before the GM Extended Protection Plan expires?

A: Your GMEPP contract can be transferred to the new owner upon sale of the vehicle or the remainder of the contract can be canceled and a prorated refund will be given to you. An administrative fee may apply. If you already own a GMEPP and have questions concerning claims or cancellations, please call the GMEPP help desk at 1-866-495-6123.


 

GMEPP
Direct Office Hours

Monday-Friday
8:30am-5:00pm CST

gmepp smith ford is a bbb accredited warranty providergmepp smith ford offers an extended warranty money back guarantee


Underwritten by AMT and endorsed by General Motors, GMEPP is the one and only General Motors extended warranty/vehicle
service contract in existence. Smith Motors of Lowell, Inc. West Commercial Avenue, Lowell, IN 46356 

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